As more and more guest feedback is left online, the impact and influence of a hotel’s responses continue to grow. However, like most things in the hotel industry, the skill of responding to guest reviews is evolving. In this webinar, we will look at five review response trends for hotel and hotel groups to look out for in 2023 and beyond. This educational event, exclusively created for hoteliers, will cover everything from where reviews are left online to the content left in guest reviews.
