Websites like Yelp and TripAdvisor have built their entire business around reviews and social proof. At first glance, it might seem smart to send your customers to these sites to review your tours. However, this has the unfortunate side effect of making you even more depending on them.
It can also be challenging – or impossible - to figure out who Tony B is.
With TripWorks, you can manage your online reputation and stay in control of your business.
After each tour, TripWorks automatically send a beautiful followup email to your customers, asking them to review their experience.
They’ll provide their response. This information is connected to their trip inside your TripWorks dashboard – giving you a complete picture: when did they come; what did they do; what did they pay.
Each time you get a review, your team members will get an email notification.
Your high quality reviews are showcased to other prospective customers in real time. It’s a great example of how a tightly integrated booking platform saves you time and improves your conversion rate.
